Docs/Getting Started/Help Center & Product Documentation

Help Center & Product Documentation

Product version: 1.0.0+1 Last updated: 2026-08-09 Audience: Tenant Owners, Tenant Employees, Regular Users

A. In-app Help Center

Path: /help (shell side rail → Help Center).

The Help Center is a short hub — it does not embed manuals inside the app. It offers:

  1. Documentation — opens the product docs site in your system browser ({gateway}/docs/{your language}). Everyone sees SaaS feature guides (including Legal: Terms, Privacy, Refund, DPA, MSA). Flutter may still append ?role= for older links; the documentation service ignores that query and does not unlock Admin Console pages on the public site.
  2. In-app support — routes into Support by permission: - Merchants who can create cases → Open a support case - Merchants with read access → Support cases hub - Platform staff → Support queue - Pre-workspace users → guidance that cases become available after they create a workspace

Outbound mail addresses (SES From / no-reply) are not shown in Help. The backend uses those only when sending mail about support cases.

Language for the docs URL follows the app locale (en or ar).

B. Online documentation site

Browse the HTML docs at [your-domain]/docs/en/ or /docs/ar/.

What you can do Notes
Open the index Lists SaaS feature guides (Getting Started, Dashboard, Products, Inventory, Sales, …)
Open a guide URL shape: /docs/{locale}/{section}/{page} — English path slugs for both languages
Switch language Language control on the docs site (same slug under en or ar)
Search in the sidebar Filters the navigation tree on the page (client-side)

Guides cover day-to-day product use for organization members. What you can do in the app still depends on your membership permissions (see Roles & Permissions). Application-operations manuals are not shown to tenant owners, tenant employees, or regular users.

C. Support

Channel How
In-app Help Center → Open a support case / Support (or side rail → Support)
Updates Replies and status appear on the case thread in the app
Instagram Help Center → About, or instagram.com/sanadiqcloud
Facebook Help Center → About, or the official page
LinkedIn Help Center → About, or the official profile

Need help? Open Help Center (/help) or create a support case from Support.