Notification Delivery Channels — SanadiqCloud
Product version: 1.0.0+1
Last updated: 2026-10-02
Audience: Tenant Owners, Tenant Employees, Regular Users
A. No preferences page
There is no /notifications/preferences screen and no user API to turn channels on/off.
Copy language for outbound messages defaults to English unless a sender overrides it. App UI language (Settings hub) does not change notification copy language today.
B. Server delivery policy
When a notification is sent, the service chooses channels as follows:
| Channel | Default policy |
|---|---|
| In-app | On — stored in your inbox; pushed over the live connection when the app is open |
| On — sent when an address is available | |
| Push | On if you have at least one active registered device |
| SMS | Off by default — used when a flow forces it (e.g. phone verification code) |
Some critical flows always use the channels they request (email verification, password reset, phone verification, team invitation). Individual events may also narrow delivery (for example, some go to in-app and email only).
You cannot customize this matrix in the product UI. To receive push, allow OS notification permission and stay signed in on the device.