Support overview
Product version: 1.0.0+1 Last updated: 2026-10-02 Audience: Organization owners, organization members, and SanadiqCloud platform staff
Open and track support cases for your organization. Cases are scoped to your tenant: members of one organization never see another organization's cases.
See how to open and track organization support cases, reply with attachments, and review, approve, or revoke temporary time-boxed support access grants requested by SanadiqCloud staff.
What you can do
- Create a case with a subject, category, and priority
- Reply in the conversation thread
- Attach files you upload from the case (see Replies and attachments)
- Close a case you opened when you no longer need help
Platform staff manage the cross-tenant queue, assignment, status, and resolution.
Support access
If SanadiqCloud staff need to look inside your workspace to solve a case, they ask from the case and the organization owner approves or rejects. Access is temporary, limited to the approved level, and the owner can revoke it at any time. See Support Access.